Agents are automatically signed in to the group when they sign in to Skype for Business. Select Informal to specify that agents in the group do not need to sign in and out of the group. In the Participation policy, select one of the following to set up the sign-in behavior for the group: In Description, type a description for the group. In Name, type an identifying name for the agent group. In the resulting list, click the group that you want, click Edit, and then click Show details. To modify an existing agent group, type all or part of the name of the agent group in the search field. In the resulting list of services, click the service that you want, and then click OK. In the Select a Service search field, type all or part of the name of the ApplicationServer service where you want to add the group. On the Group page, do one of the following: In the left navigation bar, click Response Groups, and then click Group. Open a browser window, and then enter the Admin URL to open the Skype for Business Server Control Panel. If you are one of the delegated Response Group Managers for a managed workflow, you can create groups and use them in the workflows that you manage. Use one of the following procedures to create or modify an agent group. ![]() ![]() If an agent is moved from on-premises to online, Response Group calls will not be routed to that agent. Informal agents are automatically signed in to the group when they sign in to Skype for Business, and they cannot sign out of the group. Formal agents sign in and out of their groups by clicking a menu item in Skype for Business to open the Windows Internet Explorer Internet browser and display a webpage console.Īn agent who does not sign in or out of the group is called an informal agent. This can be useful for agents who answer calls from the group on a part-time basis. Formal agents must be signed in to the group before they can receive calls routed to the group. When you create an agent group, you select the agents that are assigned to the group and specify additional group settings, such as the routing method and whether an agent can sign in to and out of the group.Īn agent who must sign in and out of the group, which is different from signing in or out of Skype for Business, is called a formal agent. Create or modify an agent group in Response Group, in Skype for Business Server Enterprise Voice.
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